The agreement between you and JalYantra. Written in plain language.
By using JalYantra, you agree to these terms. They cover what you can do with the service, what we promise to do for you, and what happens if something goes wrong. Please read them carefully.
By creating an account, downloading the JalYantra mobile application, or using any of our services, you ("user", "you", "your") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.
If you do not agree to any part of these Terms, you must not use JalYantra.
You must be at least 18 years old and capable of entering a legally binding contract under Indian law to use JalYantra.
You agree to provide accurate, current, and complete information when creating your account, and to keep that information up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at [email protected] if you suspect any unauthorised use.
JalYantra offers paid subscription plans (Solo, Starter, Standard, Growth, Scale and Enterprise) billed monthly or annually as published on our Pricing page. Annual subscriptions are billed for 12 months upfront and include a bonus 13th month of service at no extra cost.
By subscribing, you authorise us to charge the payment method you provide for the applicable subscription fees, including any taxes (GST as applicable in India).
Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You can cancel any time from the Settings screen of the app.
Each plan includes a monthly allowance of WhatsApp messages. Unused plan messages roll over to the next month automatically. If you need more, you can purchase top-up packs from inside the app — top-up messages never expire and are consumed only after your monthly plan messages are exhausted.
JalYantra offers a 14-day free trial of the full app to new users. No payment information is required to start the trial.
At the end of the 14 days, your account will move to read-only mode unless you select and pay for a plan. You retain access to your data and can subscribe at any time to resume full access.
We reserve the right to limit free-trial eligibility to one trial per business or phone number.
We offer a 30-day no-questions-asked refund on your first paid subscription. If JalYantra doesn't fit your needs, email [email protected] within 30 days of payment and we will refund you in full.
For full details on refunds, including how WhatsApp message overage and renewals are handled, see our Refund Policy.
You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you will not be charged again. Already-paid subscription fees are not pro-rated except as described in the Refund Policy.
You agree not to use JalYantra to:
Violation of these rules may result in suspension or termination of your account, with or without notice.
Your customer list, deliveries, bills, and payment records belong to you. You retain all ownership rights to data you upload or generate using JalYantra.
You grant us a limited, non-exclusive license to host, process, and display your data only for the purpose of providing the service to you.
You can export your data at any time in PDF or CSV format from the app. We do not lock your data in.
We process customer data on your behalf as a processor under applicable privacy laws. You are responsible for ensuring you have lawful basis (consent or otherwise) to upload customer information to JalYantra.
JalYantra integrates with Meta's WhatsApp Cloud API to send messages on your behalf using your business WhatsApp number. By using these features, you also agree to comply with:
You are solely responsible for the content of messages sent through your account. Repeated complaints from your customers, high block rates, or violations of Meta's policies may result in your business number being restricted or banned by Meta — JalYantra has no control over Meta's enforcement decisions.
We aim to provide JalYantra with high availability, but we do not guarantee uninterrupted access. The service may be unavailable from time to time due to maintenance, upgrades, infrastructure issues, or factors beyond our control.
We will do our best to give advance notice of planned maintenance.
All intellectual property in JalYantra — including the app, our website, source code, designs, logos, and "JalYantra" name — is owned by us and protected by Indian and international law.
You receive a limited, non-transferable, non-exclusive license to use JalYantra during the term of your subscription, subject to these Terms.
JalYantra is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied — including merchantability, fitness for a particular purpose, and non-infringement.
To the extent permitted by law, our total aggregate liability arising out of or related to these Terms or your use of the service shall not exceed the amount you have paid us in the 12 months preceding the event giving rise to the claim.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business, data, or goodwill.
You may stop using JalYantra at any time and cancel your subscription from within the app. We may suspend or terminate your account if you breach these Terms, fail to pay fees, or use the service in a way that creates risk for us or others.
Upon termination: your right to use JalYantra ends immediately; you retain read-only access to your data for 90 days for export; after 90 days, your data is permanently deleted (or sooner on your request).
We may update these Terms from time to time. If we make material changes, we will notify you by email or in-app notification at least 14 days before the changes take effect. Continued use of the service after that date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of India, without regard to conflict-of-law principles.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Gujarat, India.
Questions about these Terms? Reach us at:
