Delete Your JalYantra Account
This is the official guide for deleting your JalYantra account and the data associated with it. We follow Google Play's user-data deletion policy, so you can delete your account directly inside the app or by contacting us — and we'll tell you exactly what gets removed and what we're legally required to keep.
You can delete your JalYantra account at any time. Choose the method that works best for you below.
Method 1 — Delete from inside the app (recommended)
The fastest way to delete your account is directly from the JalYantra Android app. Your account is deactivated the moment you confirm.
- Open the JalYantra app on your phone.
- Tap the "More" tab in the bottom navigation.
- Tap "Settings".
- Scroll to the "Account" section.
- Tap "Delete Account".
- Confirm by typing your registered phone number.
- Tap "Permanently Delete My Account".
Method 2 — Request deletion via email (if app uninstalled)
If you've already uninstalled the app, or you can't access it, just send us an email and we'll handle the deletion for you.
- Email us at [email protected] from your registered email address, or include your registered phone number in the body.
- Subject line: "Delete my JalYantra account".
- We'll verify your request within 3 business days and complete the deletion within 7 business days.
What data is deleted
When you delete your account, the following data is permanently removed from our systems:
- Your distributor profile (name, business name, phone number, email, address).
- Your customer records (names, phone numbers, addresses).
- Your delivery entries.
- Your billing and payment records.
- Your WhatsApp message logs.
- Your settings and preferences.
- Your authentication tokens and session data.
What data is kept (and why)
A small amount of data is retained either because it can no longer be linked to you, or because Indian law requires it. We never use retained data for marketing.
- Anonymized usage statistics — kept indefinitely for product analytics. Cannot be linked back to you.
- Financial transaction records (anonymized) — kept for 7 years to comply with the Indian Income Tax Act and GST regulations.
- Audit log of your deletion request — kept for 30 days for fraud prevention and dispute resolution.
Retention period
- Within 30 days of your deletion request, all personal data is purged from our active systems.
- Encrypted backups containing your data are rotated out within 90 days.
- Aggregated, anonymized data has no end date.
Grievance & data protection
If you have questions about your data, or you'd like to escalate a deletion request, please get in touch:
- Data protection queries: [email protected]
- Grievances: [email protected]
- Postal: JalYantra, 10/39 Govt. E-Colony, Opp. Amber Cinema, Bapunagar, Ahmedabad - 380024, Gujarat, India
For details about how we handle your data overall, see our Privacy Policy.